Supersafe Market
Legal publication
Refund Policy
If a delivered digital item is invalid, inaccessible, or materially not as described, Supersafe repairs, replaces, or refunds it after verification.
- Publication-backed
- Version 2.0.0
- Material update
- Effective from
March 14, 2026
Version 2.0.0
- Update class
Material update
Clarified the repair, replacement, and refund ladder for digital-goods failures and tightened evidence-led exclusions.
- Publication proof
Supersafe Legal Policy Library
Canonical path /market/legal/refunds | Digest 56f5dd7d
Revision summary
What changed
Clarified the repair, replacement, and refund ladder for digital-goods failures and tightened evidence-led exclusions.
- Explains the remedy ladder as repair, replacement, then refund.
- States when buyer-caused configuration changes are outside refund coverage.
- Links faster reporting to stronger verification and buyer protection outcomes.
Refund Eligibility
Digital goods are fulfilled quickly and cannot always be returned once revealed or consumed. A refund, replacement, or corrective action is available when an order is verifiably invalid, inaccessible, not delivered, or materially different from the listing.
How Supersafe Resolves Issues
- We first verify the failure against the order record, delivery evidence, and seller obligations.
- When possible, we repair access or provide a like-for-like replacement through our Rapid Replacement Protocol.
- If recovery or replacement cannot be completed within the support window, we issue a refund to the original payment source or platform balance.
Non-Refundable Cases
- Buyer remorse after valid delivery.
- Issues caused by the buyer changing credentials, region, platform, or recovery settings after delivery.
- Claims filed without the evidence reasonably required for verification.
Response Window
Open a support case as soon as the issue is detected. Fast reporting materially improves our ability to validate the claim, recover the asset, and keep both buyer and seller protected.
Related public resources
Follow the adjacent public routes that define support, policy, trust, and operating context around this page.
Related route
Go to the support center
Start with guided recovery before escalating a purchase dispute.
Related route
Open a protected refund-related request
Preserve order and payment context for the support team.
Related route
Review the platform terms
See the transaction rules that work alongside refund policy.
Related route
Review buyer protection safeguards
Understand trust review and protection coverage for marketplace orders.
Publication history
Policy history
Version 2.0.0
Clarified the repair, replacement, and refund ladder for digital-goods failures and tightened evidence-led exclusions.
- Explains the remedy ladder as repair, replacement, then refund.
- States when buyer-caused configuration changes are outside refund coverage.
- Links faster reporting to stronger verification and buyer protection outcomes.