Trust and safety route
Buyer protection
Trust & Safety
See what stays protected, when an order needs extra review, and where to report suspicious behavior or off-platform pressure.
- Buyer protection
- Order and payment review
- Unsafe behavior reports
- Checkout review
Manual review below trust score 60
Automated checkout is paused for this account until trust review completes. Contact trust & safety so we can verify recent account activity.
- Verified email
Needed for automated checkout
Confirm inbox access through secure email sign-in before placing automated marketplace orders.
- Report options
7 report types across 6 reporting paths
Reports keep the seller, the channel, and the evidence together so the safety team can review what happened.
Resolution paths
Which page fits the problem?
Trust & Safety is for unsafe or suspicious behavior. Support handles general questions. Secure Contact is for order or payment problems.
I have a question
Support
Use Support for general questions about listings, checkout, account access, or how Supersafe works.
There is a problem with an order or payment
Secure Contact
Use Secure Contact when an order, delivery issue, payment problem, or buyer-protection request needs the right details attached from the first message.
Best match
Trust & Safety
Use Trust & Safety for impersonation, off-platform pressure, abuse, threats, or anything that feels unsafe.
Reporting guide
Report unsafe or suspicious behavior.
Use this page for unsafe seller behavior, impersonation, off-platform pressure, or threats. Order and payment problems belong in Secure Contact instead.
- Report a trust concern
Move impersonation, off-platform contact, payment pressure, or abusive behavior into the structured safety queue.
- Recover an order issue
Use the secure support hub when the issue depends on order delivery, payment recovery, or buyer-protection eligibility.
- Read buyer guidance
Browse FAQ and policy guidance first when you need to understand protection rules or recovery steps.
Open the proof only when you need it.
The full authority rails remain available, but the route now leads with reporting and recovery decisions first.